Categories
CROSSING OCEANS
FAQs
-
You can either Order online or Shop in-store at one our physical locations.
Order Online
Place an order online by selecting the items you wish to purchase and adding them to your cart and checkout.
Shop In-store
Visit any one of our physical locations to shop. Product can also be purchased online for pick-up in our Duluth location.
-
When checking out, ensure that you fill in your complete shipping address and payment details, and place your order. You will receive a confirmation email of your order and a separate email when your items have been shipped.
If your email account is already attached to your in-store customer account that profile should be loaded up when you enter your email to order online.
-
Currently Level Up Games ships only to the contiguous United States.
We also offer in-store pickup at our Duluth, GA location for any products available on our webstore.
-
Our shipping providers are UPS and USPS.
-
Yes!
All orders of $99 or more before taxes qualify for free USPS shipping.
-
We do! Most of that inventory outside of some accessories will be within our TCG Online store. Look for the link across the top banner.
-
Shipping Policy:
Thank you for shopping with Level Up Games! Here are the details of our shipping policy:Processing Time:Orders are typically processed and shipped within 2-5 business days (excluding weekends and holidays) after payment confirmation.Shipping Methods:We offer several shipping options, currently including UPS and USPS. The available options and delivery times will be displayed during the checkout process.Shipping Costs:Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost before completing your purchase at the checkout. Reminder that all orders $99 and more qualify for FREE shipping.International Shipping:We currently do not ship internationally.Order Tracking:Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track your package’s progress.Lost or Damaged Items:In the rare event that your order is lost or damaged during transit, please contact our customer support team at info@levelupgamesatl.com with your order number and a description of the issue.Note that the process of shipping may cause minor box damage to products. This may include minor crushed corners that do not harm the integrity of the box or damage the game components inside.
Return Policy:We want you to be completely satisfied with your purchase from Level Up Games. If you have any concerns, here is our return policy:Return Period:You may return items within (14) days of receiving your order. Please contact us at info@levelupgamesatl.com to initiate the return process.Return Eligibility:Items must be unused, in their original condition, and in the original packaging to be eligible for a return.If a product contains missing or damaged parts, please contact info@levelupgamesatl.com, and we will work with you to find an appropriate solution. This may require contact with the original manufacturer of the product in order to resolve the issue.Return Process:Contact our customer support team at info@levelupgamesatl.com to request a return authorization.Pack the item securely in the original packaging, and include a copy of the packing slip or order confirmation.Ship the package to the address provided by our customer support team.Refund Processing:Refunds will be issued to the original payment method within [7] days of receiving the returned item.Exchanges:If you would like to exchange an item, please contact our customer support team to arrange the exchange.Return Shipping Costs:Customers are responsible for return shipping costs unless the return is due to an error on our part.